The year of COVID-19 has been a nightmare on so many levels, with over a million dead globally, and nearly a quarter of those in the USA.
Whether a contact center is run by an enterprise, by an outsourcing partner, by a government agency, insurance company, healthcare provider, or non-profit organization, the platforms (voice, messaging, and increasingly video conferencing) are generating data every minute of every day.
In an increasingly virtual, distributed, and remote working world, more people are relying on contact centers than ever before.
By November 30, 2020, certain U.S. Department of Defense (DoD) prime contractors and subcontractors will need to complete a cybersecurity self-assessment prior to receiving new DoD contracts and prior to the exercise of new options under existing DoD contracts. Additionally, DoD contractors will need to ensure that any subcontractors that receive Controlled Unclassified Information (CUI) have also completed the cybersecurity self-assessment.
Heading into 2021, IT teams are preparing plans and budgets, and part of their rationale for investing in a more comprehensive cybersecurity posture is what their IT Security Score looks like, in the context of increasingly sophisticated threats.
It is one thing when enterprises use automation, including AI, to improve the efficiency of their ERP, HR, accounting, and other systems, and of course, any enterprise system which collects, stores, and uses data should be fully protected, including a solid Privileged Access Management (PAM) solution as a core part of their IT architecture.
A recent Spiceworks Ziff Davis study showed that the global COVID-19 pandemic has been and will continue to be a catalyst for change, driving enterprises, and even small and medium businesses to continue to invest in technology to support and secure a remote workforce, despite slowing corporate growth.
Expectations for the year 2021 in the realm of security management are massive, as the world continues to be rocked by the global pandemic and related – and unrelated – economic and political challenges.
The Art and Science of Calculating ROI for Security Software: Is It Really A Risk Management Calculation?
Can enterprises and organizations really measure the Return on Investment in digital security solutions? It is not easy, but it is possible when the challenges being solved are looked at through different lenses.