Securing Increasingly Decentralized Corporate Environments in 2021: Changes and Challenges for Access Management
It is understandable that many IT leaders are solid fans of the centralized approach to cybersecurity, arguing that it allows companies to better assess and manage their risks by being able to control every application, device and access privilege, by user.
The debate on centralized vs. decentralized IT has been going on for decades, and there are solid arguments for both choices. The rise of the cloud changed everything, and today “shadow IT” continues to challenge CIOs and CISOs who are charged with protecting the assets of their organizations while also not restricting the number of productivity tools available which employees and contractors continue to find and use rather than using “official” applications.
2020 was a year of tremendous chaos and stress on many levels and stretched the limits of IT teams who were responsible for securing corporate assets, as entire companies sent employees home to work, including those same IT teams. A new generation of IT heroes was born, and CIOs, CISOs, and IT analysts and managers stepped up to address uncommon challenges, even as cyberattacks grew to all-time highs.
With new software-based approaches and cybersecurity automation, organizations can protect themselves from one of the primary causes of breaches – adversaries taking control of privileged accounts by being able to “crack the code” on privileged users’ passwords.
When the COVID-19 pandemic began, companies and industries around the world quickly began turning to contact centers to keep up with the drastic increase in overall call volume.
When the COVID-10 pandemic began, no industry in the world was put under more stress than the medical industry. With cases climbing, and more people constantly wanting information on what to do, the medical industry turned to technology to meet the demand.
When the COVID-19 pandemic originally began, industries all around the globe were affected, as they had to swiftly and efficiently shift their operations to be done remotely, and the customer service industry was no exception. However, unlike other industries, contact centers had to make the switch while experiencing an unprecedented increase in the need for their services, as customer inquiries amidst the uncertainty of the pandemic skyrocketed.
In the U.S., 911 emergency contact centers are fundamental to the safety of millions of Americans, and when they are taken hostage by adversaries, lives can be lost.
The year of COVID-19 has been a nightmare on so many levels, with over a million dead globally, and nearly a quarter of those in the USA.