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As Telehealth Grows, Health Insurance Companies Turn to Contact Centers

As Telehealth Grows, Health Insurance Companies Turn to Contact Centers

by Matthew Vulpis | Dec 14, 2020 | Uncategorized

As Telehealth Grows, Health Insurance Companies Turn to Contact Centers 09 DECEMBER 2020 By: Matthew Vulpis When the COVID-19 pandemic began, companies and industries around the world quickly began turning to contact centers to keep up with the drastic increase in...
As Use of Telehealth Contact Centers Grow, Privacy must be Ensured

As Use of Telehealth Contact Centers Grow, Privacy must be Ensured

by Mohie Ahmed | Dec 9, 2020 | Uncategorized

As Use of Telehealth Contact Centers Grow, Privacy must be Ensured 09 DECEMBER 2020 By: Mohie Ahmed When the COVID-10 pandemic began, no industry in the world was put under more stress than the medical industry. With cases climbing, and more people constantly wanting...
Government Contact Centers and COVID-19: Security Challenges During the Pandemic

Government Contact Centers and COVID-19: Security Challenges During the Pandemic

by Arti Visana | Dec 3, 2020 | Media, Uncategorized

Government Contact Centers and COVID-19: Security Challenges During the Pandemic 02 DECEMBER 2020 By: Matthew Vulpis Originally published in Customer Magazine When the COVID-19 pandemic originally began, industries all around the globe were affected, as they had to...
911 Take Downs and Making the Case for Securing Government Contact Centers

911 Take Downs and Making the Case for Securing Government Contact Centers

by Orhan Yildirim | Dec 1, 2020 | Uncategorized

911 Take Downs and Making the Case for Securing Government Contact Centers 01 DECEMBER 2020 By: Orhan Yildirim In the U.S., 911 emergency contact centers are fundamental to the safety of millions of Americans, and when they are taken hostage by adversaries, lives can...

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