by Matthew Vulpis | Dec 14, 2020 | Uncategorized
As Telehealth Grows, Health Insurance Companies Turn to Contact Centers 09 DECEMBER 2020 By: Matthew Vulpis When the COVID-19 pandemic began, companies and industries around the world quickly began turning to contact centers to keep up with the drastic increase in...
by Mohie Ahmed | Dec 9, 2020 | Uncategorized
As Use of Telehealth Contact Centers Grow, Privacy must be Ensured 09 DECEMBER 2020 By: Mohie Ahmed When the COVID-10 pandemic began, no industry in the world was put under more stress than the medical industry. With cases climbing, and more people constantly wanting...
by Arti Visana | Dec 3, 2020 | Media, Uncategorized
Government Contact Centers and COVID-19: Security Challenges During the Pandemic 02 DECEMBER 2020 By: Matthew Vulpis Originally published in Customer Magazine When the COVID-19 pandemic originally began, industries all around the globe were affected, as they had to...
by Orhan Yildirim | Dec 1, 2020 | Uncategorized
911 Take Downs and Making the Case for Securing Government Contact Centers 01 DECEMBER 2020 By: Orhan Yildirim In the U.S., 911 emergency contact centers are fundamental to the safety of millions of Americans, and when they are taken hostage by adversaries, lives can...
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