With More Customer Data and Private Information in the Cloud, CRM Systems Benefit From PAM
By: Orhan Yildirim
With many of its cloud-based solutions running on AWS, Pega needed a secure PAM solution that worked in its deployment model of Pega Cloud®, which delivers cloud choice, with a multi-cloud approach providing enterprises the choice to build a private, public, hybrid or multi-cloud environment.
Some enterprises start development on Pega Cloud and deploy on-premises, others mix and match, depending on the requirements each application needs.
After a rigorous evaluation process, Pega ultimately selected Ironsphere to enhance Pega Cloud, and support the increasingly dynamic and elastic nature of cloud computing, where instances (virtual servers) are created or deleted within minutes based on demand. This requires an agile approach to managing and restricting privileged users, including admins, DevOps, and IT support.
Ironsphere’s Cloud-PAM supports integration with AWS Inventory (Device and Tag Management APIs) so that created/deleted instances are auto-discovered, and privileges are auto-assigned or removed. Admins are presented a unified inventory list based on their roles and are always able to connect to instances smoothly (without knowing the instance credentials) while all sessions are silently recorded for security and regulatory compliance.
Centrally managed, Ironsphere’s AD (Active Directory) integration-backed role-based authorization management saves on configuration overhead and ensures consistent access rules across all target servers, with transparent user and role management. Ironsphere’s Session Manager’s logging and reporting capabilities combined with policy tracking options facilitate easy and on-demand audit trails with an adjustable level of verbosity.
Pega is a global leader in Customer Relationship Management (CRM) and by using Ironsphere’s PAM capabilities, they are able to add more security that allows only authorized – privileged – users to access applications, services, and data.
We are extremely proud to be partnering with Pega, and look forward to supporting them, their partners, and their clients for many years to come.
2020 has been a rough year when it comes to the global health crisis, related economic challenges, and critical divisions in government as we head into an election season in the context of continued attacks on American democracy.read more
Cloud CRM Leader Pega Taps Ironsphere to Enhance AWS Security with Privileged Access Management Software
Cloud-based Customer Relationship Management applications that are hosted on a private, public, hybrid or multi-cloud system, otherwise known as Cloud CRM, have many obvious advantages. When the data, application and related services are stored and accessed securely, especially given the dramatic shift to Work From Home (WFH) models, businesses can continue to work productively, ensuring sales, marketing, finance, legal, contact center agents and others can retrieve and interact with information from any location.read more
Last month, Pega released results of a survey that revealed most businesses overestimated their digital readiness to adapt to the COVID-19 health and financial crisis.read more